What he did not expected- and was SHOCKED to discover on tape - was that the staff were abusing his mother, in aggressive ways.
The staff has gotten their comeuppance - but it's a lesson to all of us. If we are being abused - if a loved one is being abused - WE DON'T HAVE TO ACCEPT IT.
After watching this horrible video, Camille Parent then took action by showing the video to the CEO of the nursing home. And as expected, the CEO was more surprised with what he saw. He said "That's not acceptable. Based on what I see on the preliminary investigation, It is totally unacceptable" The CEO said after watching the video.